We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.
We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.
The Women’s Kacy Wide Width Loafer from SOUL Naturalizer combines a sleek slip-on design with thoughtful comfort features that keep you moving throughout the day. With memory foam cushioning and arch support built into a soft foam fabric lining, this loafer offers a supportive fit that adapts to your foot’s natural shape. Perfect for everyday wear, it blends smart-casual style with easygoing versatility, making it a reliable choice for work or weekend plans.
[This review was collected as part of a promotion.] I love how comfortable these shoes are and I have nerve pain so that’s really saying something. I slipped them on and could wear them for several hours in complete comfort. Planning on buying more in different colors!
By GrammyR
Rated 4 out of 5
Loved
Loved them but not quite wide enough. I need a D width.
Rated 5 out of 5
Comfy like slippers
These shoes are amazing. They are so comfortable, it feels like I’m wearing slippers to work ….. and they are cute too! I always have issues with work/office shoes hurting my feet, but not with these! After wearing the first pair, I bought them in all colors.
By CrystalS
Rated 5 out of 5
Comfy and professional!
Love these shoes! They are comfy, professional and go with most outfits. I love the soul!
Rated 5 out of 5
Perfect fit
I was able to wear the shoes all day without having to break them in. Very comfortable!
By G48v
Rated 3 out of 5
One gapes a bit. They look fine.
Got these in 6W. The shoes are OK -- fairly comfortable -- but the left one gapes a bit; too long or wide in the heel. (My left foot is the shorter one.) I have ordered some heel pads for the counter, and will see if that helps. I don't know about durability. I have been disappointed in some of your shoes that did not wear well at all, but they were a different material (fake nubuck).
By Suevee
Rated 1 out of 5
Don't waste your money
I have bought these shoes in the past with no issue, but this last pair I bought had the same problem others mentioned. The "leather" on the toe of the shoes scraped right off the front of the shoes after wearing them only a few times. I have a large scuff mark on both shoes and now they are unwearable. What a total waste of money. I buy leather shoes because I expect them to hold up and these certainly did not.
By Carol
Rated 5 out of 5
Very Comfortable
These shoes are so comfortable, I can wear them all day. This is the second pair I have purchased.
By lorijo
Rated 1 out of 5
Naturalizer & LifeStride Shoes R a waste of money!
These shoes are not constructed properly. There is no support on the sides and it opens up like a boat mid shoe/arches. Both LifeStride and Naturalizer are using the same numerous countries for these cheaply-made shoes. Absolute Greed by both companies!
By Toni2
Rated 1 out of 5
Leather at the Toe
I really wasn't sure on how to rate this shoe. I love the color, casual style, fit and comfort. But, as a few other reviewers noted, the leather on the toe area does not hold up. After wearing the shoe for a few times, I noticed that the leather on the toe was noticeably scuffed. The leather continued to peel with each wearing and finally left a distracting "scar." The rest of the shoe looks fine.
By Principalmom
Rated 5 out of 5
So Comfortable
This is my second pair of these shoes, one in navy the other in the butterscotch. The butterscotch color is slightly different than pictured; It’s lacking the color depth. But the comfort is so superior I kept them. True to size.
By Hobo2
Rated 5 out of 5
Love these shoes
These are a very soft leather. They don’t have great arch support so added some. They are very comfortable. I always wear them without socks. You do have to be careful because since they are so soft, the leather tears easily on the toes.
By Bomma6
Rated 5 out of 5
Soul Kacy Flat in Navy
The Soul Kacy Flat is comfortable right out of the box, even though my feet are a little wider than Medium. The leather is soft. What I appreciate most is the color. They are definitely Navy, not blue. I bought a pair of these shoes in Black several years ago, and they still look good and fit well.
Rated 2 out of 5
Strange lines appeared
After wearing these comfortable shoes about 5 times, I expected to see lines across the shoe where your toes would bend when walking. However, the left side developed horizontal, vertical, diagonal and crinkle lines that shouldn't be there.
By PROL
Rated 2 out of 5
Nice looking shoe but too tight and uncomfortable.
Recently purchased these shoes however they were tight on my feet. I wear a wide and that's what I purchased but they still didn't fit. I found another shoe that looks like this one at a cheaper price at DSW that actually fit me.
By johnsmk
Rated 4 out of 5
Great fit, very comfortable!
I bought these in navy and they were comfortable the minute I put them on. Very soft, yet supportive.
By Sue in VA
Rated 2 out of 5
Issues
These shoes are comfortable. However, they have some major issues. They creased badly my first time wearing them, and they gap on the sides when walking or standing and look ridiculous.
By Kiki Fruit
Rated 1 out of 5
Not as my previous purchase
Very disappointed with this purchase. Low quality and unable to return because was final sale. I wish that at I least I colud exchange for something else.
By Blessedruth
Rated 5 out of 5
Great shors
I bought these in black over a year ago. Love them. Ordering them again. True to size and so comfortable l. I’m a Nurse Practitioner and am on my get a lot during the day. My feet never hurt. That’s a win win.
By Trice
Rated 5 out of 5
Great loafer!
Love this shoe! Have it in several colors. Hope they NEVER discontinue! I wear a 7W and they always fit perfectly.