We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.
We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.
The Women’s Kacy Loafer from SOUL Naturalizer combines a
sleek slip-on design with thoughtful comfort features that keep you moving
throughout the day. With memory foam cushioning and arch support built into a
soft foam fabric lining, this loafer offers a supportive fit that adapts to
your foot’s natural shape. Perfect for everyday wear, it blends smart-casual
style with easygoing versatility, making it a reliable choice for work or
weekend plans.
I’ve been purchasing Naturalizer shoes for years and these loafers did NOT disappoint! A tad bit larger than I needed but they were comfortable. I have falling arches and Achilles Tendonitis and use prescription orthopedic inserts but these shoes provided enough comfort for a day without the inserts.
By Deebeaux
Rated 4 out of 5
Loved
Loved them but not quite wide enough. I need a D width.
Rated 2 out of 5
Cheap
Very cheaply made and looks cheap too.
Not real leather. Almost no arch support. Shoe is comfortable but doesn’t hold the feet. I regret buying those.
By MagC
Rated 1 out of 5
Inside out shoes
Inside cushion can be seen when foot is in shoe, looks like very cheap shoes
Rated 5 out of 5
On my feet all day
[This review was collected as part of a promotion.] These shoes are super comfy as I’m on my feet all day working at a bank. They have just the right amount of arch support and cushioning. I bought a second pair as a result of my satisfaction with the first pair.
By SWinney
Rated 5 out of 5
shoes are great fit good and they look fantastic two thumbs up
By miche 17
Rated 5 out of 5
New work shoe
Soft leather. My new work shoe. Very comfortable. Recommend.
By Snf1
Rated 1 out of 5
Don't waste your money
I have bought these shoes in the past with no issue, but this last pair I bought had the same problem others mentioned. The "leather" on the toe of the shoes scraped right off the front of the shoes after wearing them only a few times. I have a large scuff mark on both shoes and now they are unwearable. What a total waste of money. I buy leather shoes because I expect them to hold up and these certainly did not.
By Carol
Rated 2 out of 5
not made like they use to be made
I found this shoe was nothing like the ones I purchased before. The value is not there. The shoe gapped and it was not made as sturdy as before. I purchased the same size I always bought and it was way off. I am very dissappointed and wonder if I will ever get the same value of shoe again from Naturalizer. Its like everything, cuts are beiing made, and the quality is very bad. I have bought Naturalizers for years, some of them lasting 8 to 9 years.
By Jobill
Rated 5 out of 5
Like the loafer, very comfortable and fit well. Also would like to see a patent version in selected colours
By AndyS
Rated 5 out of 5
Great fit and very comfortable!
Love these shoes for looks, comfort and material. It’s my everyday shoe. They make walking so easy and are very fashionable, great support. My everyday shoe since 2015!! Make them in red, and I’ll be ecstatic!!!
Rated 2 out of 5
2 pair
I ordered one pair in my regular size. Too big. So I ordered a smaller pair. Still too big. I returned them. I went to a store and bought Clark's. Does Naturalizer still have actual stores? I won't shop online for shoes again.
By Molly mom
Rated 5 out of 5
Very comfortable
I love the shoes great quality and I will enjoy wearing them. As always nice style and super comfortable. I love them.
Rated 1 out of 5
I love the shoes. Very roomy and comfortable. I always buy your leather shoes, but I've noticed the thin layer of leather starts to peel off. Especially frim the front toe part. The shoes are still pretty new but when the leather peels off it looks awful. Then I can't wear it. I don't knowxwhy this happens with all your leather shoes. I think the leather is very thin and does not where we'll. I would like to know if others find this happens to your shoes. This needs to be improved. Thanks
By GOULOPOULOS
Rated 5 out of 5
So Comfortable
This is my second pair of these shoes, one in navy the other in the butterscotch. The butterscotch color is slightly different than pictured; It’s lacking the color depth. But the comfort is so superior I kept them. True to size.
By Hobo2
Rated 5 out of 5
I’ve got problem feet at 70 years old and these are really comfortable for all day wear. Perfect for work.
By Cestmoi
Rated 5 out of 5
Comfortable Working Shoes
Comfortable working shoes for those who need a simple black leather shoe and who are on their feet all day long.
Rated 2 out of 5
Strange lines appeared
After wearing these comfortable shoes about 5 times, I expected to see lines across the shoe where your toes would bend when walking. However, the left side developed horizontal, vertical, diagonal and crinkle lines that shouldn't be there.
By PROL
Rated 2 out of 5
Nice looking shoe but too tight and uncomfortable.
Recently purchased these shoes however they were tight on my feet. I wear a wide and that's what I purchased but they still didn't fit. I found another shoe that looks like this one at a cheaper price at DSW that actually fit me.