Kelly & Katie 

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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.

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Kelly & Katie

  • Item #
FEATURES

Rated 3 out of 5

True to size

The shoe is true to size. I bought a half size bigger because I have wide feet. Wasn’t necessary they are too big and are out of stock. Wish I bought my true size.

By Hasler

Rated 2 out of 5

Size not right

Nice style but too wide i wear size 8 but ordered 7.5 but its too big now cant change the size as sizes are finshed

By Bushi

Rated 5 out of 5

Ordered in two colors

Loved this pair so much that I ordered it in another color.

By MG..

Rated 5 out of 5

Two colors ordered

Super comfortable that I ordered in more than one color

By MG..

Rated 4 out of 5

Good, not great

They are very cute. But not as wide or comfortable as I was hoping. I ended up returning them.

By Heatherette

Rated 4 out of 5

Size

Its definitely on the big side. It only comes in wide. Had to return it because they didnt have a size down. I usually wear 6.5/7 and 6.5 was way to big. I wouldve needed a 5.5 i think. Too bad. Its lovely and comfortable (padded)

By Deenera

Rated 2 out of 5

Made bigger than actual size

The fit is made bigger and not as comfortable as I thought. Plus when you return by mail you have to pay for your own return postage which is very uncommon these days .

By Mona8

Rated 5 out of 5

Love them!!

These shoes are absolutely perfect for a size 7 with a wide foot. If not for the wide selection I would have to wear a 7.5 and those never fit right.

By nana@9-9-4-9

Rated 1 out of 5

Fits larger

This shoe fits very large and although I am a true 6 1/2, and never wear a 6, I could have easily purchased a 6

By Ava20

Rated 3 out of 5

Good width

Comfy shoe except at the peep toe. Only wore once so far so maybe i need to break them in still.

By Lisa Hype

Rated 1 out of 5

Doesn’t fit well

It’s not comfortable. Too wide at the heel . It doesn’t fit well. Falling when walking.

Rated 5 out of 5

Beautiful shoes

These are without a doubt the best fitting and most comfortable shoes that I’ve found in years. Finding my true size of 5 Wide is next to impossible, until these Kelly & Katie popped up on DSW website. Sure hope i can find more in my size. Quality is excellent!

By y lanthier

Rated 2 out of 5

Gap at back

Nice shoe but too big. There is a big gap at the back. Had to return

By Mics

Rated 5 out of 5

True wide width

Truly a wide width shoe. Does run a bit long in my opinion but otherwise I'm very happy with these wedges that can be dressed up or down.

By Rosymila

Rated 5 out of 5

Runs large!

I was surprised to find my usual size (7.5 W) was too big! I was able to get a finger in between my heel and the back of the shoe, though they did fit perfectly across the widest part of my foot. I returned them for a 7 and those fit perfectly in the length. They're a teeny smidge tight across the widest part of my foot, but I'm sure they'll loosen a bit with wear. Really lovely nude shade and I love me a peep toe. Can't wait to wear these when the warmer weather arrives!

By Jeniffir

Rated 4 out of 5

Love these!

Beautiful! Fit and look is just what I was looking for.

By PennyJ

Rated 1 out of 5

Terrible Craftmanship

Will be returning this shoe. The craftmanship is not good, the stitching on the heel is off centre making the back of the shoe sloped.

By Unhappycustomer