Nine West 

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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.

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Nine West

  • Item #
FEATURES

Rated 2 out of 5

Scratches easy

Comfortable and a great neutral color that goes with everyone BUT scratches very easy. The first day wearing them and the leather was already scuffed and scratching off. It's too bad cause I really like the shoe style and color. Going to see if I can find something to touch up the areas affected

By Mannymayor

Rated 3 out of 5

Really wanted to like them

I really wanted to like them because of the added cushion, but it was too narrow around the toes and hurt my toes so much. I typically purchase medium width shoes, but this is just too narrow for me.

By Ally

Rated 2 out of 5

Breaking already

I bought these to wear to a wedding and within one night of wearing them indoors they’re already starting to fall apart, they’re pealing on the outside and the inside is slightly ripped.

By Nicola R

Rated 5 out of 5

Great black pump

Love the shoe. Love that the are real leather. Comfortable and versatile

By meyous

Rated 5 out of 5

Beautiful classic shoe

Beautiful shoe and it is very comfortable to wear for an evening out

By Cynthia1

Rated 5 out of 5

High quality shoes

I like it, it’s a elegant design and highly quality product.

By May S

Rated 5 out of 5

Favourite heels!

A classic heel! Not too high, very comfortable and go with everything. I will be repurchasing!

By Jackie gal

Rated 5 out of 5

Comfy!!

Very comfortable ! Wear whole at work doesn’t give any pain.

By Akhter

Rated 5 out of 5

High Quality Comfort

These shoes have comfort cushions galore! And the leather is super soft and supple. Really pretty great for a sophisticated black pump.

By leenie

Rated 5 out of 5

so comfortable

Fits true to size and very comfortable! Love these

By mandym

Rated 4 out of 5

Comfortable Fit

The leather is soft and flexible so it moves with your foot. Would be nice if the shoe has a platform for long wear.

By Tara

Rated 5 out of 5

Like Slippers

Went into DSW looking for a plain Black pump, found a shoe that a purchased several months ago there that I love and the store find a black shoe by the same designer on their web and order them for me....once again like a slipper love them can wear them for 8 hours in a office setting and my feet feel great at the end of the day.

By Patty