New Balance 

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Returns & Exchanges

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason upon receiving your order, you may return the item(s) for a full item refund or exchange.

We accept returns and exchanges in store (for both online and in-store orders) or we accept returns by mail (for online orders only) for up to 60 days after an item was purchased. Items must be unworn, in their original packaging and/or box, and accompanied by the Order Confirmation email and packing slip.

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New Balance

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FEATURES

Rated 2 out of 5

Cute But Painful

These were so cute and bright but wayyy to painful not worth the pain each second. Wore for over a week and never broke in. Still have scars

By Pinful

Rated 4 out of 5

ok

OK., but much less support than other shoes, material feels a bit stiff. I've been buying NB shoes for decades, but recently I feel that NB has lower the quality of its shoes.

By tibuanny

Rated 5 out of 5

New shoes needed for sore feet

I LOVE these shoes! I ordered a wide for my specific needs and they're perfect! My feet love them!

By Donna J

Rated 3 out of 5

Uncomfy

The back heel is painful! I still have scars and walked around sore for two weeks while it scabbed up.

By Dance

Rated 3 out of 5

Not for me

I ended up returning these. The insides felt pretty hard and I guess I'm just used to and prefer the Fresh Foam models. It's too bad because otherwise, I liked the shoe for some light hiking.

By Lucy T

Rated 5 out of 5

I ❤️ it

I bought this shoes they are amazing, true size, comfortable and I'm happy with my purchase

By Espinoza

Rated 5 out of 5

New Balance

Great fit and wear for walking and had good balance

Rated 1 out of 5

Sad outcome

So, i have a pair if NB that I got from here and LOVE them except, they're white (I don't know what I was thinking, LOL) Anyway, i wanted another pair and thought that's what I ordered but in a different colour. I have a heel spur on my right foot and a bunion on my left so when i find a shoe that works, i stick with it! The 2nd shoe does NOT work but, i gave them a chance and wore them a few times and regretted every one 😔 My heel spur is fine but my left foot aches after less than an hour of wear. I didnt get around to seeing about a return or exchange so, they sit in my closet.

By MJ C

Rated 5 out of 5

Must buy!

I wore them for the first time today and boy am I impressed. The price was awesome, the style of the shoe is totally my taste, and the feel is perfect and light weight. I am a nurse with flat, fat, and wide feet and this works for me!

By Phillygurl85

Rated 5 out of 5

Comfortable shoe

This is a very comfortable shoes. I purchased it for trail walking and am very satisfied with the fit and cushioning.

By Debby P

Rated 2 out of 5

Stiff

The shoe is a bit stiff and noisy. When you walk they squeak.

By Olive

Rated 5 out of 5

Great Fit

Fits lije it should. Very comfortable for everyday wear.

By MF63

Rated 5 out of 5

Love them

I got a great deal, they're super comfy, and cute! I work 8 hours on my feet and these are great.

By BrittaneyS

Rated 3 out of 5

not true to size

this particular style fits way more snug than a true size should..i reccommend getting a wide width and a half size bigger than you normally wear.

By gino p.

Rated 5 out of 5

Women's shoe

I bought these for my daughter. She just loves them. She said they are very comfortable.

By Linda55

Rated 5 out of 5

Unique coloring!

Unique coloring, very comfortable, wonderful price.

By Jessica27

Rated 4 out of 5

MUST size up a whole size. Lightweight and comfy.

These run a WHOLE SIZE small. I had a bit of an ordeal exchanging them, but it eventually worked out. I usually wear a 9 wide in New Balance, I sized up to a 9.5 wide and they're still a tiny bit short. I expect that will be remedied when fully broken in. Otherwise, they are very lightweight which is great, and despite being lightweight they seem like they will hold up to all of the walking, trekking, and running around that I do both in the city and up in the mountains.

By Hannah D

Rated 5 out of 5

Great beginner running shoe !

I bought these shoes a few weeks ago, and they are fantastic shoes for runs. I have only used them for short runs (1-3 miles) but they haven’t given me a trouble. My feet feel great in them. They are light and have great traction on the ground.

By anichu

Rated 1 out of 5

Worst shoe

Most uncomfortable shoe I ever worn. I got blisters on the first day on both feet. Made the back of my ankle bleed.

By Gg2160

Rated 5 out of 5

Super comfortable and hugs your feet.

Size runs smaller than usual, need to maybe go 2 sizes up including half sizes.

By Jujuzzang